Privacy Policy

Effective Date: 01 July 2025

Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website https://dotpe.co/ or engage with our services, including our API-based payment solutions.

By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

a. Information You Provide Directly
We collect personal data you voluntarily submit when:

• Creating an account or registering with us

• Filling out contact or support forms

• Requesting a service or API integration

• Communicating via email or phone

This may include:

• Full Name

• Email Address

• Mobile Number

• Business/Company Information

• PAN, GSTIN, or banking details (if applicable)

• Any other details submitted through custom forms

b. Information Collected Automatically
When you browse or interact with our website or platform, we automatically collect:

• IP address and location data

• Browser type and version

• Device identifiers and operating system

• Usage metrics (e.g., session duration, pages viewed)

c. Transactional Data via API
If you or your platform integrates with our pay-in or payout APIs, we collect relevant transaction data, such as:

• Transaction ID

• Amount and time

• Sender and recipient details (as applicable)

• Bank details for processing

2. How We Use Your Information

Your data enables us to:

• Deliver, operate, and improve our digital payment solutions

• Facilitate secure pay-in and payout operations

• Provide technical and customer support

• Customize user experience and website performance

• Send notifications about service updates, offers, and promotions

• Prevent fraud, monitor abuse, and ensure platform integrity

• Meet legal, contractual, and regulatory obligations

3. Sharing Your Information

We do not sell, lease, or trade your personal data. We may, however, disclose it under the following circumstances:

• Banking Partners: To facilitate payment operations (subject to applicable privacy and compliance norms)

• Third-Party Vendors: For analytics, cloud hosting, marketing, or customer engagement (all bound by confidentiality clauses)

• Law Enforcement or Regulators: When legally mandated or required for compliance under Indian law

4. How We Protect Your Data

We use advanced security protocols and technologies to protect your personal and transactional information:

• 256-bit SSL encryption for sensitive transmissions

• Firewall protections and intrusion detection systems

• Data access restrictions and role-based authorization

• Routine security audits and compliance checks

5. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar tools to:

• Enhance site performance and speed

• Analyze user behavior and preferences

• Personalize your browsing experience

By continuing to use our site, you agree to the use of cookies. Read more in our Cookie Policy.

6. Your Rights as a User

You have full control over your personal data. You can:

• Access and request a copy of your stored data

• Correct or update your personal information

• Opt-out of promotional communications

• Request account deletion or data removal (subject to KYC/legal limitations)

To exercise any of these rights, email us at cbdo@dotpe.co.

7. Data Retention Policy

We retain data only for as long as necessary to:

• Fulfill the purposes stated in this policy

• Support your active usage of our services

• Comply with legal or financial regulations, including RBI and KYC norms

After this period, your data is securely archived or deleted.

8. International Data Transfers

If personal or transactional data is transferred outside of India, we ensure it is protected through:

• Standard contractual clauses

• Adequate data protection laws in the destination country

• Encrypted transfer protocols and secure hosting practices

9. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect:

• Regulatory or legal changes

• New features or API capabilities

• Changes in data handling practices

Any changes will be posted on this page with an updated Effective Date.

10. Contact Us

For privacy-related questions, data requests, or compliance concerns, contact us at:

Address:
Level 5, ITPL Main Rd, Devasandra Industrial
Bengaluru, Karnataka 560048

Email: cbdo@dotpe.co
Phone: ‪+447563009191