Merchant Agreement
Effective Date: 01 July 2025
This Merchant Agreement (“Agreement”) is entered into by and between the service provider (“we,” “our,” or “us”) and the business entity or individual (“Merchant,” “you,” or “your”) intending to use our payment solutions, including pay-in (collection) and payout (disbursement) services.
By registering for and using our services, you agree to the terms outlined in this Agreement.
1. Purpose of the Agreement
This Agreement governs the relationship between us and the Merchant in connection with the provision of:
API-based payment collection and payout services
Vendor and salary disbursement solutions
Rewards and redemption payment management
System integration, onboarding, and technical support
2. Merchant Obligations
As a Merchant, you agree to:
Provide accurate business and KYC documentation during onboarding
Use the services only for lawful and declared business purposes
Maintain the confidentiality of API credentials and platform access
Comply with applicable laws, including taxation and anti-money laundering regulations
Promptly notify us of any security breaches, misuse, or technical issues
3. Our Responsibilities
We shall:
Provide secure and reliable access to pay-in and payout APIs
Offer technical support during integration and post-onboarding phases
Ensure data protection and compliance with applicable regulatory frameworks
Monitor transactions for compliance and risk mitigation
Notify Merchants of any service changes, updates, or system maintenance
4. Fees and Settlement
The Merchant shall pay applicable service fees as agreed upon during onboarding
Settlement timelines shall be subject to banking norms and may vary based on the transaction type
Detailed invoices and transaction logs will be made available for reconciliation purposes
5. Compliance and KYC
The Merchant must complete KYC verification as required under applicable Indian law (e.g., the Prevention of Money Laundering Act, 2002)
We reserve the right to suspend or terminate services in case of non-compliance or false declarations
6. Term and Termination
This Agreement shall remain in effect unless:
Terminated by either party with 30 days’ prior written notice
Terminated immediately by us in the event of breach, fraud, or misuse
Terminated due to legal or regulatory requirements
Upon termination:
Access to APIs and platform services shall be revoked
All outstanding dues must be settled by the Merchant
7. Data Security
The Merchant agrees to:
Adhere to all applicable data security practices
Avoid sharing personal or financial data with unauthorized third parties
Ensure all transactions and communications occur over encrypted channels
8. Confidentiality
Both parties shall:
Maintain the confidentiality of shared data, business models, pricing, and any proprietary information obtained during the course of engagement
Not disclose such information to third parties without prior written consent, except as required by law
9. Limitation of Liability
We shall not be liable for:
Indirect, incidental, or consequential damages
Delays caused by banking systems or force majeure events
Any damages resulting from misuse or unauthorized access to the services
10. Governing Law and Jurisdiction
This Agreement shall be governed by the laws of India
Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India
11. Modification of Agreement
We reserve the right to modify this Agreement from time to time
Updated terms will be posted or communicated via email
Continued use of services after such updates implies acceptance of the revised terms
Contact Information
For questions or concerns regarding this Merchant Agreement, please contact:
Address: Level 5, ITPL Main Rd, Devasandra Industrial, Bengaluru, Karnataka 560048
Email: cbdo@dotpe.co
Phone: +447563009191