Have questions?
Get in touch!
Reach out to us for expert guidance on payments, integration, compliance, and secure transaction solutions.
Phone:
+447563009191
Support
10 - 8 pm | mon-sat
Address
Level 5, ITPL Main Rd, Devasandra Industrial, Bengaluru, Karnataka 560048
Email:
cbdo@dotpe.co
FAQ
Frequently Asked Questions
1. How long does it take to get a response after submitting the form?
We usually respond within 24 hours on business days. Technical support queries may be prioritized for faster resolution.
2. Which details should I include when contacting technical support?
To speed up troubleshooting, please include your account ID, a brief description of the issue, any error messages, and screenshots if possible.
3. Can I request a demo of your payment solutions through the contact form?
Yes, you can select Partnership & Business Collaboration in the query type and mention “Demo Request” in the message box.
4. Is there a direct number for urgent issues?
Yes, for critical payment or settlement issues, you can call our support helpline listed in the contact information section.
5. Do you have a separate contact for compliance and KYC queries?
Yes. Select Compliance & KYC Assistance in the form, and your query will go directly to our compliance department for quick handling.