Service Exclusivity Policy
Effective Date: 01 July 2025
This Service Exclusivity Policy outlines the geographic limitations, regulatory compliance requirements, and client responsibilities that govern the use of our services. By using our platform, clients agree to abide by the terms defined herein, ensuring adherence to Indian laws and the scope of our service infrastructure.
Purpose of the Policy
This policy is designed to clearly define the geographic boundaries in which our services are provided. It helps ensure that all operations align with Indian regulatory frameworks, enabling us to deliver high-quality and jurisdiction-compliant financial services. Additionally, it prevents unauthorized cross-border usage and mitigates risk associated with international regulatory conflicts.
Scope of Services Covered
This policy applies to all services and solutions provided, including pay-in (collection) APIs, payout (payment) APIs, vendor disbursements, employee salary payouts, and rewards/redemption systems. It also includes ERP and SAP integrations, technical support services, and any future modules. All integrations and solutions are intended solely for business entities operating within India.
Service Territory and India-Only Exclusivity
Services are exclusively provided to clients who are either registered in India or conduct their core business activities within Indian territory. We do not offer our services for use in international jurisdictions. The technical architecture, operational flow, tax compliance, and customer support systems are designed to function solely within the Indian regulatory environment. The services are not optimized or authorized for deployment, distribution, or operation in countries outside India.
Regulatory and Legal Compliance
We strictly adhere to Indian legal standards, including but not limited to the Information Technology Act, 2000, the Prevention of Money Laundering Act, 2002 (PMLA), and the Goods and Services Tax (GST) framework. All product features, API structures, and payment processing workflows are created in compliance with Reserve Bank of India (RBI) regulations. Data handling and storage protocols also follow Indian cybersecurity norms. Our focus on India-specific compliance helps reduce legal risks and provides confidence to Indian enterprises.
Limitations of Use and Restrictions
Clients are expressly prohibited from using services for international remittances, foreign currency processing, or any transaction that violates Indian exchange control laws or involves cross-border elements without appropriate authorization. Any service or integration that requires compliance with foreign financial regulations or tax laws is excluded. We do not support onboarding for foreign companies, offshore payment processors, or entities that do not maintain a physical or legal presence in India.
Client Responsibilities
Clients must ensure that they meet the eligibility criteria of being based in India or operating primarily within the Indian jurisdiction. They are required to provide accurate company details, GST information, PAN, and other regulatory documentation during the onboarding process. Clients must notify us immediately if there is a change in their business jurisdiction or if they begin offering services outside India, as this may impact eligibility for continued use of the platform.
Operational Focus and Business Continuity
Our infrastructure, payment settlement mechanisms, compliance modules, and customer support operations are tailored for Indian businesses. The India-first approach allows us to deliver localized solutions, faster support, regional payment methods, and industry-specific API flows. Our systems are aligned with Indian banking hours, UPI protocols, and domestic NEFT/IMPS mechanisms to ensure reliable uptime and settlement continuity.
Modifications and Policy Updates
We reserve the right to revise this Service Exclusivity Policy at any time to reflect changes in legal requirements, business strategies, or regulatory obligations. All updates will be communicated to clients through registered email addresses and posted on our official website. Continued usage of the platform after such updates shall be deemed acceptance of the revised terms.
Contact Information
For any questions, clarification, or concerns regarding this policy, clients may contact us at:
Level 5, ITPL Main Rd, Devasandra Industrial, Bengaluru, Karnataka 560048
Email: cbdo@dotpe.co
Phone: +447563009191