Refund Policy
Effective Date: 01 July 2025

We value transparency and customer satisfaction. This Refund Policy outlines the conditions under which clients may request refunds for services availed through our platform, including any pay-in or payout API services. By accessing or using our services, you agree to the terms outlined below.

1. Eligibility for Refunds

A refund may be considered under the following circumstances:

The service purchased is clearly marked as refundable as per the service agreement or product description
The refund request is raised within 14 days from the date of the original transaction
The service was not delivered or failed due to an issue from our side (technical or operational)

All refund requests are reviewed on a case-by-case basis.

2. Refund Process

If your refund request is approved, we follow a structured and secure process:

Clients must send a refund request via our official support email
If applicable, and if supported by the associated bank, bank refund APIs will be used to process the refund
The amount will be refunded to the original payment method used during the transaction
Processing time may range between 7–10 business days, depending on your bank’s timelines
You will be notified via email regarding the status of your refund request

3. Use of Bank Refund APIs

For eligible transactions processed via banking partners that support refund APIs:

The refund will be initiated directly through the bank’s secure API channels
Clients must ensure accurate input of required details (Transaction ID, bank account, etc.)
The final settlement timeline may vary based on the bank’s internal processes and holidays

We are not liable for delays caused by bank-side processing times.

4. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

Services successfully delivered as described
Digital products, software tools, or API keys that have been downloaded, activated, or used
Issues caused by inaccurate details or incorrect configurations provided by the client
Requests made after 14 days from the transaction date
Any violation of our Terms of Use or Privacy Policy

Please ensure you have read the service details carefully before making a purchase.

5. How to Submit a Refund Request

To initiate a refund request, please contact us via the following email:

Email: cbdo@dotpe.co
Phone: +447563009191

Include the following details for quicker resolution:

Full Name and Registered Email
Transaction ID and Date
Amount Paid
Reason for refund
Any supporting screenshots or documentation (if applicable)

Our support team will acknowledge your request within 2 business days.

6. Final Decision

All refund decisions are subject to internal review. We reserve the sole right to:

Approve or deny refund requests based on this policy
Offer a partial refund or alternate resolution in certain cases
Mark decisions as final and binding, with no further obligation beyond communicated actions

We strive to resolve refund issues fairly and in compliance with applicable laws and service agreements.

7. Contact Information

For any queries, clarifications, or further assistance related to refunds, please contact:

Address: Level 5, ITPL Main Rd, Devasandra Industrial, Bengaluru, Karnataka 560048
Email: cbdo@dotpe.co
Phone: +447563009191