KYC (Know Your Customer) Policy
Effective Date: 01 July 2025

We are committed to maintaining the highest standards of compliance, integrity, and security. This Know Your Customer (KYC) Policy outlines the principles, processes, and documentation required to verify the identity of our clients and ensure lawful use of our payment services.

1. Objective of the Policy

This policy is designed to:

• Prevent identity theft, financial fraud, money laundering, and terrorist financing

• Establish a systematic process to identify and verify clients before onboarding

• Ensure compliance with applicable laws, including the Prevention of Money Laundering Act, 2002 (PMLA) and guidelines issued by the Reserve Bank of India (RBI)

2. Applicability

This policy applies to:

• All individuals and business entities seeking to use our services

• Merchants integrating our pay-in and payout APIs

• Users of vendor payments, salary disbursements, and rewards platforms

3. KYC Process Overview

a. Customer Identification
We collect and verify identity and address details before onboarding. Accepted documents include:

• For Individuals: Aadhaar, PAN, Voter ID, Passport, or Driving License

• For Businesses: PAN Card, GST Certificate, Certificate of Incorporation, and Authorized Signatory ID Proof

b. Customer Verification

• All documents must be current, valid, and issued by a recognized authority

• Verification is conducted through official portals or government-authorized APIs where applicable

• Enhanced Due Diligence (EDD) is conducted for high-risk clients or large-volume transactions

c. Periodic Review and Re-KYC

• KYC information is reviewed periodically to ensure accuracy and regulatory compliance

• Clients may be asked to update or re-submit documents if required by law or based on risk assessments

4. Risk Categorization

Clients are categorized into three levels based on risk:

• Low Risk – Standard individuals or entities with transparent operations

• Medium Risk – Entities operating in cash-intensive or regulated sectors

• High Risk – Clients with complex ownership or international exposure

Appropriate due diligence measures are applied based on the risk profile.

5. Non-Cooperation and Rejection

KYC is mandatory. We reserve the right to:

• Deny onboarding in case of incomplete, false, or suspicious documents

• Suspend or terminate services for clients refusing KYC verification

• Report suspicious activity to the Financial Intelligence Unit-India (FIU-IND) as required

6. Data Protection

• All KYC data is handled with strict confidentiality

• Information is stored securely and only accessed by authorized personnel

• We comply with the Information Technology Act, 2000 and applicable data privacy regulations

7. Compliance Oversight

• A designated KYC Compliance Officer oversees policy implementation and audits

• Employees are trained on KYC obligations and updates to relevant regulations

• Internal monitoring is conducted to detect anomalies and ensure policy adherence

8. Policy Updates

This policy may be updated from time to time based on changes in law, regulations, or internal processes. Clients will be notified of significant changes via official communication channels.

Contact Information

For queries related to this KYC Policy, please contact:

Address: Level 5, ITPL Main Rd, Devasandra Industrial, Bengaluru, Karnataka 560048
Email: cbdo@dotpe.co
Phone: +447563009191